CONCLUSION: QUALITY SERVICE FOR CUSTOMERS

Congratulations! You are ready to serve the customers in Finland! You easily understand why tourists have selected Finland as a destination to have their holidays in. Even though your Finnish language might not be fluent yet, but at least you know how to say: Tervetuloa Suomeen!

In this module you will get a good understanding of customer service in tourism industry, with a twist of Finnish hospitality. You’ll also learn about the main attractions of Finland as a tourist destination, and the most common tourist segments in Finland.

QUIZ: Module 3

CONCLUSION: QUALITY SERVICE FOR CUSTOMERS

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